Your tag's reference (card or bracelet), called "token", is a code of 7 characters (letters or numbers) written on the back side.
Have you tried to associate your tag to your cashless.fr account ? If not, read this article.
It you tried, and it did not work :
- If your tag does not have 7 characters OR has no code, that means that we were not the cashless service provider at this event. Cashless is an English term while Cashless.fr is a brand and does not manage all events equipped with a cashless payment system in France. We invite you to contact the cashless service provider or the event organisation directly.
- Check that your tag is not already linked to another account (your wife ? your friend ? your son/daughter ?)
- Check that you correctly enter the 7 letters/numbers (usual mistakes : the letter "O" instead of "0" (zero), the letter "W" instead of 2 "V" (VV).
- If the reference is unreadable or partially unreadable :
>> If you can go back where you get your tag, ask them to scan your tag and give you a number of 32 characters (XXXXXXXX-XXXX-XXXX-XXXXXXXXXXXX ). Use this code to link your tag to your cashless.fr account.
>> If you can't scan your tag, send us a message with a picture of your tag, we will try to find your reference. Add as much details as you can (at what time you top up your tag ? where ? how much ?...). Contact us.
Note : if there is not at least 3 characters readable, we will not be able to help you ! No need to send us a message.