There are different reasons to explain that your card/bracelet is "BLOCKED" :
- You have done a refund request for this tag
When you ask for a refund, your tag is automatically blocked. Your card/bracelet is no longer usable.
- You have declared your tag as "LOSS" or "THEFT"
When you declared your tag as loss or theft, your card/bracelet is blocked to avoid that someone uses your credits.
Note : As soon as your tag is blocked, it is no longer usable. Online options are not available.
But you CAN ask for refund even if your tag is blocked !!